When will item ship? 

Processing and shipping time can take up to 21 business days.  However if an item is in stock and ready to go we will ship sooner. Shipping speed after an item ships cannot be determined. Due to the postal service being backed up and the holiday season quickly approaching some packages are taking longer than normal to arrive.

Do we offer overnight shipping? 

Due to COVID overnight shipping has become very difficult due to inventory levels and the postal service being backed up. Please email us at sales@cask3y.com to see if your item is in stock and available for overnight shipping prior to purchasing.

Shipping and Undeliverable packages

Our carrier attempted to deliver your package but unfortunately, the address provided to us was incorrect. It was missing an apt #, street #, house #, wrong city, wrong zip code, wrong state, etc. Maybe you sent it to the school mailbox address but your hometown city and state. If your address is not 100% correct you will not get your package. The package will be returned to us once and we will contact you once the package has been returned back to us. We will resend your order out once we get the complete address, however, reshipment fees apply. It is important that we receive the proper address in order to ensure that the package is delivered in a timely matter. Please be sure to make sure your address is correct on all future orders to avoid this problem. No refunds will be issued for packages that are unauthorized upon arrival. 

Can I exchange an item?  

Items must be exchanged within the 14 day return policy.